FREQUENTLY ASKED QUESTIONS
Everything you need to know before making a purchase. Can't find your answer? Hit us up on Instagram.
ARE YOUR ITEMS AUTHENTIC?
Yes. Every item sold through CashKicksNY is 100% authentic. All sneakers, accessories, and collectibles are carefully verified before being shipped. We only source from trusted collectors, retailers, and industry connections.
WHAT HAPPENS WHEN I PLACE A HIGH-VALUE ORDER?
For high-value purchases, items are carefully packaged and shipped via FedEx with insurance and signature confirmation when required. Every order is handled with extra care to ensure it arrives safely and securely.
ARE THE ITEMS BRAND NEW?
Most items are brand new and unworn unless otherwise stated. Any used or special condition items will be clearly described in the listing.
WHY SHOULD I BUY FROM CASHKICKSNY?
CashKicksNY was built on trust within the sneaker community. We specialize in rare sneakers, player exclusives, samples, and hard-to-find collectibles — while also offering everyday pairs. All carefully authenticated before reaching our customers.
HOW LONG DOES SHIPPING TAKE?
Orders are typically processed within 1–2 business days. Once shipped, delivery times depend on location but most orders arrive within 2–5 business days.
WHAT SHIPPING CARRIER DO YOU USE?
All orders are shipped via FedEx for fast and reliable delivery.
DO YOU ACCEPT RETURNS OR EXCHANGES?
All sales are final. Due to the nature of limited and collectible items, we do not accept returns or exchanges.
WHAT KIND OF PRODUCTS DO YOU SELL?
We offer everything from everyday sneakers to rare grails, player exclusives, samples, and limited collaborations. Our accessories and collectibles include items like Chrome Hearts, KAWS figures, Bearbricks, and other rare pieces.
CAN YOU SOURCE SPECIFIC SNEAKERS OR COLLECTIBLES?
Yes. If you are looking for a specific pair or collectible, you can submit a sourcing request and we will do our best to locate it for you.
WHAT SHOULD I DO IF THERE IS AN ISSUE WITH MY ORDER?
If you experience any issues with your order, please contact us as soon as possible and we will work to resolve the situation.
Still have questions? Reach out on Instagram @CashKicksNY or use our Sourcing Request form.